Questions, answered plainly.
Everything patients ask before and after starting, on one page. If yours is not here, email [email protected] and our team usually responds within one business day, Monday through Friday.
Physician-owned · LegitScript Certified · Prescriptions compounded by a licensed U.S. pharmacy · Care across 10 states, with more on the way
Getting started
What happens when I start the evaluation?
Two quick questions about what you want to feel better about, then your match and price, then your state. Then one question about sex at birth, your name, email and mobile, and the medical questions one screen at a time. If an answer rules treatment out, the preliminary safety screen tells you right away: the evaluation is not completed and does not go to a physician, and your answers are kept on file.
How long does it take?
About 5 minutes. Your progress is saved in this browser tab, so you can finish later on the same device.
Which states do you serve?
Kesbury currently serves patients across 10 states, with more on the way: Alabama, Delaware, District of Columbia, Florida, Maryland, Michigan, New Jersey, Ohio, Pennsylvania, and Texas. Not there yet? The evaluation confirms your state before the medical questions, and you can join the availability list in a few seconds.
Do I need a card to start?
Not to start. A card is asked for at the end of the evaluation, before physician review. Nothing is due when you submit. Your card is saved and charged only if the physician approves.
Do I need labs?
No. Labs are optional. If you add the $129 Longevity Lab Panel, it is charged with your first month only if a physician approves. The Quest Diagnostics draw is included.
The physician
Who reviews my evaluation?
A U.S. licensed physician holding licenses in the 10 states we serve; the practice is owned by physicians. Licensing details for your state are available on request.
Is it a real decision?
A U.S. licensed physician reviews your evaluation and decides whether treatment is appropriate. Not everyone is approved, and you will hear back either way.
Can I speak with the physician before I am approved?
You can ask the physician to speak with you before anything is approved or charged. Approval waits until that conversation has happened.
Can I message the physician afterwards?
You can message through the secure patient portal. Kesbury Health is not an emergency service. If you think you are having an emergency, call 911.
How often does the physician look at my case again?
About 30 days in, you receive a text with a short check-in questionnaire. About every 90 days, the physician re-evaluates you with a more detailed one before treatment continues.
Who else is on the team?
Gladys Ocana, RN, is a registered nurse on the Clinical Team supporting the patient experience. Kristina R. (Practice Operations) and Nicholas R. (Patient Experience) run the non-clinical side of the practice. Prescribing decisions at Kesbury Health are made by the reviewing physician.
Do you use AI or automation?
Calls may initially be answered by Ashley, Kesbury’s AI-assisted receptionist. She can help with scheduling and routine questions or connect your message with the appropriate team member. If you’d prefer a person, just ask. Clinical questions are handled by the Kesbury care team.
Prices and billing
What does each plan cost?
NAD+ is $149 for the first month, then $299 a month. Sermorelin is $149, then $249. The Longevity Stack, both together, is $249, then $349, which is $199 less than the two separately.
What is included?
The monthly price includes physician review, your prescription, the compounded medication, injection supplies and shipping.
When am I charged?
Nothing is due when you submit. Your card is saved and charged only if the physician approves. If you are not approved, you are not charged.
What does my statement say?
Your card statement reads KESBURY HEALTH.
Do you take insurance?
No. Kesbury Health is cash-pay, with the price of every plan on the pricing page. We provide itemised receipts on request.
Florida notice: THE PATIENT AND ANY OTHER PERSON RESPONSIBLE FOR PAYMENT HAS A RIGHT TO REFUSE TO PAY, CANCEL PAYMENT, OR BE REIMBURSED FOR PAYMENT FOR ANY OTHER SERVICE, EXAMINATION, OR TREATMENT THAT IS PERFORMED AS A RESULT OF AND WITHIN 72 HOURS OF RESPONDING TO THE ADVERTISEMENT FOR THE FREE, DISCOUNTED FEE, OR REDUCED FEE SERVICE, EXAMINATION, OR TREATMENT.
Treatment and what arrives
What is NAD+?
A coenzyme your cells use in energy metabolism, and the amount your cells carry declines with age. We prescribe it as a compounded subcutaneous injection, taken three times a week at home.
What is sermorelin?
A growth-hormone-releasing hormone analogue that acts on the pituitary, prompting your own growth-hormone release. We prescribe it as a compounded subcutaneous injection, taken nightly before bed.
Are these FDA-approved?
No. They are compounded medications: a licensed pharmacy prepares each one for you, from your prescription, under state pharmacy law and federal compounding rules. Compounded medications are not FDA-approved, which is why a physician decides whether one is appropriate for you and why Olympia Pharmaceuticals fills it under your name.
Which pharmacy fills my prescription?
Kesbury prescriptions are currently prepared and fulfilled by Olympia Pharmaceuticals, a licensed compounding pharmacy in Orlando, Florida. Your medication is compounded for you, in your name, and shipped cold-chain to your door.
What arrives in the box?
Your compounded medication, dispensed under your prescription in your name, syringes and alcohol swabs, and the prescription with the physician’s dose and instructions. Medication ships cold-chain from the licensed pharmacy. Refrigerate it as soon as it arrives.
How do I know what dose to take?
Your prescription carries the physician’s dose and titration instructions. You follow them at home.
How do I give the injection?
The injection guide on this site covers supplies, hand hygiene, drawing the dose, the subcutaneous technique, site rotation, disposal and storage. Your dose is the one on your prescription.
What if something arrives warm or damaged?
If anything arrives warm or damaged, do not use it. Email [email protected] the same business day.
Common questions about sermorelin and NAD+
How much is sermorelin online at Kesbury Health?
$149 for the first month, then $249 a month. That includes physician review, the prescription, the compounded medication, injection supplies and shipping. $0 today: you are charged only if a physician approves. No insurance is billed and there is no membership fee.
Is sermorelin the same as HGH?
No. Sermorelin is a synthetic form of growth-hormone-releasing hormone (GHRH). It signals your pituitary to release its own growth hormone; it is not growth hormone (HGH) itself. It is prescription only, and a physician decides whether it is appropriate for you.
Is this testosterone or a steroid?
No. NAD+ is a coenzyme your cells use in energy metabolism, and sermorelin is a GHRH analogue. Neither is testosterone, an anabolic steroid or HGH. NAD+ and sermorelin are the treatments Kesbury Health prescribes today.
How is this different from “research use only” peptides sold online?
A product labelled “research use only” is not sold for use in people: there is no prescription in your name, no physician who has read your history, and no licensed pharmacy dispensing it to you. At Kesbury Health a U.S. licensed physician reviews your evaluation and decides, and if you are approved, Olympia Pharmaceuticals, a licensed compounding pharmacy in Orlando, Florida, prepares the medication under your prescription.
Who prescribes the medication?
A U.S. licensed physician, licensed in the state where you live, reviews your completed evaluation and writes the prescription only if treatment is appropriate. Kesbury Health is physician-owned and LegitScript Certified (#51875982). Not everyone is approved.
Can I get NAD+ injections at home in Florida?
Yes, if a physician approves. Kesbury Health serves residents of 10 states by telehealth, Florida included: Alabama, Delaware, District of Columbia, Florida, Maryland, Michigan, New Jersey, Ohio, Pennsylvania, and Texas. NAD+ is a small subcutaneous injection you give yourself at home, and the medication ships cold-chain to your door. No clinic visit is required. NAD+ is $149 for the first month, then $299 a month.
Labs
What is in the panel?
CBC (complete blood count), CMP (comprehensive metabolic panel), HbA1c, IGF-1, TSH with reflex. $129 one-time.
Where is blood drawn?
At a Quest Diagnostics center, with the draw included in the panel price.
Is it required?
No. It is optional and it is not a condition of approval.
Privacy
Who sees my answers?
The physician, and the systems that hold your medical record. Your evaluation answers are protected health information, handled on HIPAA-compliant systems and workflows. They are never sold or shared with advertisers, and the evaluation pages run no advertising pixels.
Do you use advertising pixels?
No. Kesbury Health runs no advertising pixels on any page of this site, and nothing about your evaluation answers or your health is ever shared with an advertising platform. The Privacy Policy lists exactly what is measured and the narrow, disclosed exceptions. The site uses Google Analytics for aggregate page statistics only; the Privacy Policy explains what it collects and how to opt out.
Cancelling and refunds
Can I cancel?
Cancel anytime. Cancellation takes effect at the end of the current paid period. No proration. Cancel from the billing portal link in your emails or by emailing [email protected].
Can I return medication?
No. Compounded medication is made for you and cannot be returned or restocked once the pharmacy has filled it. The Refund and Cancellation Policy has the details.
What if I am not approved?
If you are not approved, you are not charged. There is nothing to refund.
Support
How do I reach you?
Email [email protected]. Our team usually responds within one business day, Monday through Friday. You can message through the secure patient portal.
Is this an emergency service?
Kesbury Health is not an emergency service. If you think you are having an emergency, call 911.
A physician reviews your case. Then you decide.
Start the online evaluation. Nothing is due when you submit, and nothing is charged unless a physician approves.
Start your evaluationYour evaluation is reviewed by a licensed physician. Submitting an evaluation does not guarantee treatment or a prescription.