Terms of Service

1. Acceptance of terms

By accessing, browsing, or using the Kesbury Health website, patient portal, telehealth platform, or any related services (the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you and RegenHairSolutions LLC dba Kesbury Health (“Kesbury Health,” “we,” “us,” or “our”).

Kesbury Health is the trade name of RegenHairSolutions LLC, a physician-owned Florida limited liability company that operates this practice. In these Terms, “Kesbury Health”, “we” and “us” mean RegenHairSolutions LLC d/b/a Kesbury Health.

If you do not agree to these Terms, you must not use the Services. Your continued use following any changes constitutes acceptance of those changes. You represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

2. Description of services

Kesbury Health provides physician-directed telehealth services focused on longevity medicine and wellness therapies for patients located in states where your Kesbury Health physician is licensed (currently Alabama, District of Columbia, Delaware, Florida, Maryland, Michigan, New Jersey, Ohio, Pennsylvania, Texas). Our Services include physician evaluations via telehealth, clinical evaluation and medical-history review, prescription decisions based on physician assessment, a check-in about 30 days into treatment and a physician re-evaluation about every 90 days, coordination of optional laboratory testing drawn at a Quest Diagnostics center, and educational content.

All medications prescribed through Kesbury Health are compounded by an independently licensed U.S. compounding pharmacy under physician prescription. Kesbury Health does not guarantee any specific medical outcome. All treatment plans are individualized and subject to physician approval based on clinical evaluation, and are available exclusively to patients located in a licensed state at the time of the evaluation.

3. User accounts

To access certain features you may need to create an account through our patient portal. You agree to:

• Provide accurate, current, and complete information during registration and in all medical questionnaires
• Maintain and promptly update your account information
• Keep your account credentials confidential
• Accept responsibility for all activity under your account
• Notify Kesbury Health immediately of any unauthorized use

Kesbury Health reserves the right to suspend or terminate your account if we reasonably believe you have violated these Terms, provided inaccurate medical information, or engaged in fraudulent activity. You may not transfer or share your account.

4. Telehealth consent and limitations

By using the Services, you acknowledge and consent to the following:

• Telehealth delivers healthcare using electronic communications between a physician and a patient who are not in the same location
• Transmitted information may include medical history, findings, laboratory results, and treatment recommendations
• Telehealth has inherent limitations, including the inability to perform a physical examination; your physician determines whether it is appropriate for you
• Technical difficulties may interrupt the delivery of telehealth services
• All telehealth interactions are documented in your medical record and protected under applicable privacy laws, including HIPAA

Emergency disclaimer: Kesbury Health services are NOT for medical emergencies. If you are experiencing an emergency, call 911 or go to your nearest emergency room. You may refuse or withdraw consent to telehealth at any time. Kesbury Health does not prescribe controlled substances during initial evaluations and may decline to prescribe any medication at the physician’s sole clinical discretion.

5. SMS communications (A2P 10DLC)

By providing your mobile number and opting in, you consent to receive SMS/MMS messages such as appointment reminders, treatment and care-coordination updates, lab notifications, prescription and shipment updates, post-treatment instructions, educational content, account and billing notices, reorder reminders, and service announcements. Message frequency varies (typically 1–20+ per month).

Age: You must be 18+ to opt in. Opt-out: reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message; or email [email protected]; or call (•••) •••-••••. Opting out will not affect the delivery of your medical services. Rates: standard message and data rates may apply; Kesbury Health is not responsible for carrier charges. Carriers are not liable for delayed or undelivered messages. Consent to receive marketing text messages is optional and is not a condition of purchase. Messages about your evaluation, appointments, prescriptions, orders and account are part of providing the Services. Transactional messages about your evaluation, orders and account are sent to the mobile number you provide; marketing messages only with your separate opt-in.

AI-Assisted Communications. Some Kesbury Health communications (such as SMS and social messaging) may be generated or assisted by an automated AI system. AI-assisted messages are limited to general, administrative, and product information and do not constitute medical advice. Any clinical question is routed to Kesbury Health’s licensed clinical team. You can reach a human at any time by replying HUMAN or STOP.

6. Payment and billing

All pricing is displayed on our website and communicated prior to purchase. By purchasing, you agree:

• Cash-pay: Kesbury Health does not accept insurance; you are responsible for the full cost at purchase or per your subscription terms
• Transparent pricing: all fees are clearly displayed, with no hidden surcharges
• Auto-renewal: subscription services automatically renew at the end of each billing cycle unless cancelled beforehand via the billing portal or by email
• Refunds are governed by our Refund Policy, incorporated by reference
• Late payments may result in suspension, account holds, or collections

7. Payment authorization and charge on approval

Kesbury Health uses a charge-on-approval model. When you submit an evaluation and provide a payment method, you are not charged at that time. No amount is due, and the amount shown as due at card entry is $0.00. Your payment method is securely stored with our payment processor (Stripe) and is not charged unless and until a physician approves treatment for you.

By providing a payment method and completing the evaluation, you authorize Kesbury Health to charge that stored payment method for the treatment or order you selected, at the price disclosed to you before card entry, only if a physician on the Kesbury Health Clinical Team reviews your information and approves treatment. If the physician declines treatment, or if treatment is not approved for any reason, no charge is placed for that evaluation. The stored payment method is not charged for it.

This authorization also applies to the recurring subscription you selected: on approval, your first charge is placed and the subscription renews automatically each billing cycle at the disclosed price until you cancel, as described in the auto-renewal terms above and in our Refund Policy. You may cancel at any time through the billing portal or by email to [email protected].

Optional physician contact before approval. During the evaluation you may choose to ask that a physician contact you before your treatment is approved and before any payment method is charged. If you choose this option, Kesbury Health will hold approval and will not charge your payment method until a physician has communicated with you. This option is not required, is not a separate paid consultation, and does not change the price of any treatment; it pauses the normal approval and payment process until the physician interaction occurs.

You represent that you are authorized to use the payment method you provide. If a charge is declined or reversed, Kesbury Health may suspend the associated service and pursue amounts owed as permitted by law and our Refund Policy.

8. Intellectual property

All content, trademarks, logos, text, graphics, images, software, and other intellectual property on the Kesbury Health website and patient portal are the exclusive property of RegenHairSolutions LLC dba Kesbury Health and are protected by applicable laws. You may not reproduce, distribute, modify, or republish any content without prior written permission, except for incidental browser caching and printing or downloading one copy of a reasonable number of pages for personal, non-commercial use.

9. Limitation of liability

Disclaimer of warranties: The Services are provided “as is” and “as available” without warranties of any kind. Kesbury Health does not warrant that the Services will be uninterrupted, timely, secure, or error-free.

Medical disclaimer: Information provided through the Services is for informational purposes only and does not constitute medical advice. All treatment recommendations are made by the licensed physician based on individual evaluation. Kesbury Health does not guarantee any specific health outcome, and individual results may vary.

Limitation of damages: To the fullest extent permitted by law, RegenHairSolutions LLC dba Kesbury Health and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Aggregate liability for all claims shall not exceed the total amount you paid to Kesbury Health during the twelve (12) months preceding the event giving rise to the claim.

10. Dispute resolution; binding arbitration; class-action waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have disputes heard by a jury. This section does not apply to any claim of professional medical negligence, malpractice, or bodily injury arising from clinical care, which is expressly excluded from arbitration under this section and is governed instead by applicable state law (see the carve-out below).

Informal resolution first. Before starting an arbitration, you agree to first try to resolve the dispute informally by sending a written Notice of Dispute to [email protected] (or to the address in the Contact section) describing the dispute and the relief you seek. We will do the same before bringing a claim against you. If the dispute is not resolved within 30 days after the Notice of Dispute is received, either party may begin arbitration.

Agreement to arbitrate. Except for the carve-outs below, you and RegenHairSolutions LLC dba Kesbury Health agree that any dispute, claim, or controversy arising out of or relating to these Terms, the website, or the non-clinical Services (including billing, subscriptions, refunds, marketing, and website use) will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court. The arbitration will be governed by the Federal Arbitration Act. Arbitration uses a neutral arbitrator instead of a judge or jury; the arbitrator can award the same individual relief a court could. The arbitration will take place in Sarasota County, Florida, or, if farther than 100 miles from your residence, within 100 miles of your residence, or by video or telephone where the rules allow.

Class-action waiver. All disputes subject to arbitration must be brought on an individual basis only, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may award relief only to the individual party seeking relief. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than in arbitration.

Carve-outs. Either party may bring an individual claim in small-claims court if it qualifies. Either party may seek injunctive or other equitable relief in the state or federal courts in Sarasota County, Florida, to protect intellectual-property rights or to stop unauthorized use of the Services. And, as stated above, claims of professional medical negligence, malpractice, or bodily injury are NOT subject to this arbitration section and remain governed by applicable state law and courts.

30-day right to opt out. You may opt out of this arbitration and class-action-waiver section within 30 days after you first agree to these Terms by emailing [email protected] with the subject line “Arbitration Opt-Out,” or by writing to us at the address in the Contact section, and including your name, address, and the email associated with your account. Opting out will not affect any other part of these Terms or your ability to use the Services.

11. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Subject to the arbitration section above, any action arising out of these Terms or the Services shall be instituted exclusively in the state or federal courts located in Sarasota County, Florida, and you consent to the personal jurisdiction of such courts. Any claim must be filed within one (1) year after it arose, or it is forever barred, except where a longer period is required by law.

12. Changes to terms

Kesbury Health may modify these Terms at any time. Changes are effective upon posting the revised Terms on the Kesbury Health website, and the “Last updated” date will be revised accordingly. Your continued use following revised Terms constitutes acceptance. If we make a material change to the arbitration section above, you may reject that change by notifying us within 30 days as described in that section.

13. Contact

RegenHairSolutions LLC dba Kesbury Health
8051 N. Tamiami Trail, Suite E6, Sarasota, FL 34243
Email: [email protected]
Phone: (•••) •••-••••
Patient Portal: contact [email protected] for portal access